Hi Marcel! I think your issue is unrelated to the freeze issue described here. I suggest you open a separate support ticket with some screenshots/logs to figure out what's going on. Thanks!
Hi Stefan
i updated to Royal TS to .3.50619 and was not able to open an RDP session to a server, i tried to update to your fixed version, but no luck, do you have an idea how to solve this?
Regards
Marcel
Here's the latest build which should fix the issue:
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50627.0_x64.msi?rnd=6072
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50627.0_arm64.msi?rnd=6072
https://download.royalapps.com/royalts/royalts_7.03.50627.0_x64.zip?rnd=6072
https://download.royalapps.com/royalts/royalts_7.03.50627.0_arm64.zip?rnd=6072
It looks the same with me.
After the RDP-sessions times out. RoyalTS is not accessible. I need to kill it.
I wil grab the fix
Hi Tomas,
we are aware of issues like this and have an internal build which should fix the issue:
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50625.0_x64.msi?rnd=5996
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50625.0_arm64.msi?rnd=5996
https://download.royalapps.com/royalts/royalts_7.03.50625.0_x64.zip?rnd=5996
https://download.royalapps.com/royalts/royalts_7.03.50625.0_arm64.zip?rnd=5996
Can you use the above and let us know if it resolves the issue?
Regards,
Stefan
Tomas Zavodny
After update to new version 7.3.50619 I have very often freeze of Royal TS application. When working with another applications and wnat to switch to Royal TS it does not show any windows, Alt-Tab is also unsucessfull, i have to kill it and start it again. Maybe it is related to laptop sleep and wake up mode.
Anybody else expiriencing this problem?